Privacy Policy
At Shorline Amphitheatre, accessible via shorlineamphitheatre.com, we are committed to maintaining the trust and confidence of our visitors, customers, and partners. We value your privacy and are committed to protecting your personal data in compliance with applicable data protection laws, including the European Union General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy describes how we collect, use, disclose, and protect your information and explains your legal rights with respect to that information.
1. Commitment to Privacy and Data Protection
Your privacy is of paramount importance to us. We adopt a privacy-first approach in all our activities and ensure that your personal data is collected and processed lawfully, fairly, and transparently. We are dedicated to implementing appropriate technical and organizational measures to safeguard your information and to uphold your rights under applicable privacy regulations.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all individuals who visit or interact with our website, shorlineamphitheatre.com, or otherwise provide personal information to us through electronic or other means. Shorline Amphitheatre acts as the data controller for the personal data collected unless otherwise specified.
If you have questions or concerns about our privacy practices, please contact us at [email protected].
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data, depending on your interactions with us:
a) Usage Data
This includes information about your browser type and version, IP address, device identifiers, operating system, referring URLs, page views, time spent on pages, links clicked, and other diagnostic data related to how you interact with shorlineamphitheatre.com.
b) Account Data
Information you provide when registering or managing your account, such as your full name, billing address, email address, and phone number.
c) Profile Data
Information included in your user profile, including your preferences, ticket and merchandise purchases, event attendance history, and behavioral data related to your interactions with our services.
d) Communication Data
Records of correspondence with you, including support requests, inquiries, feedback, and contact history shared via our website, emails, or other communication platforms.
e) Technical Data
This may include device model, language settings, screen resolution, time zone, application version, and other system configuration data used to optimize your experience and diagnosis of issues.
f) Transaction Data
If you make purchases, we collect details of those transactions including payment details (processed by third-party providers), billing information, and order or delivery status.
g) Preference Data
Information related to your consents for receiving marketing communications, types of events or products you are interested in, and opt-in/opt-out preferences.
4. Legal Bases for Processing Personal Data
We process your personal data under the following legal bases where permitted by applicable privacy laws:
– Consent – where you have expressly given us permission to process your data for specific purposes.
– Contractual Necessity – to fulfill contractual obligations to you, including facilitating event registrations or processing transactions.
– Legal Obligation – where processing is necessary for compliance with a legal requirement.
– Legitimate Interests – to provide and improve our services, prevent fraud, operate customer support, or market similar products and services, provided your rights and freedoms are not overridden.
5. Your Rights Under GDPR and CCPA
You have the following rights with respect to your personal data, subject to qualification and verification:
– Right of Access – you may request a copy of the personal data we hold about you.
– Right to Rectification – you may request corrections to inaccurate or incomplete information.
– Right to Erasure – you may request deletion of your information under specific circumstances.
– Right to Restriction – you can request limitation of the processing of your data.
– Right to Data Portability – obtain a copy of your data in a structured, commonly used machine-readable format and transfer it to another provider.
– Right to Object – object to processing of your data based on legitimate interests or for direct marketing purposes.
– Right to Non-Discrimination (CCPA) – we will not discriminate against you for exercising any of your consumer rights under applicable privacy laws.
To exercise any of the above rights, please email us at [email protected]
6. Security Measures to Safeguard Your Data
We implement robust security protocols to ensure the confidentiality, integrity, and availability of your personal data, including:
– Encryption of data both in transit and at rest.
– Role-based access controls and authentication.
– Data minimization and retention policies.
– Regular system patching and network vulnerability assessments.
– Mandatory privacy and security training for staff.
While no system is completely secure, we maintain reasonable administrative, technical, and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
7. International Data Transfers
If your data is transferred outside of your jurisdiction (including transfers from the European Economic Area to the United States), we ensure appropriate safeguards are in place such as:
– Standard Contractual Clauses approved by the European Commission.
– Data transfer agreements with third-party service providers.
– Additional technological and organizational controls to protect transferred data.
8. Data Retention Policy
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or reporting obligations. Specific retention periods include:
– Usage and Technical Data: up to 12 months.
– Account and Profile Data: retained for the duration of your account and deleted 90 days after termination.
– Transaction Data: retained for seven years to comply with tax and financial regulations.
– Communication Data: retained for two years for customer service audit purposes.
– Preference and Consent Data: retained until consent is withdrawn or expired.
9. Cookie Policy
We use cookies and similar tracking technologies on shorlineamphitheatre.com to enhance user experience, analyze traffic, and tailor content. Types of cookies we use include:
– Essential Cookies – necessary for the functioning of the website (e.g., session management).
– Functional Cookies – support preferred settings and site personalization.
– Performance Cookies – gather data on site usage for performance improvements.
– Analytics Cookies – integrated with tools (like Google Analytics) to monitor behaviors and trends.
Cookies may be first-party or third-party, depending on who sets them.
10. Cookie Management and User Control
In compliance with GDPR and CCPA, we provide users with the ability to opt in or out of non-essential cookies. Upon visiting our website, a cookie banner will prompt your consent. You may update your cookie preferences at any time using the “Cookie Settings” feature on our website.
Additionally, most browsers allow you to control and delete cookies from your device. You can also implement “Do Not Track” settings or use privacy browser extensions for enhanced control.
11. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from minors. If we become aware that we have collected data from a child without appropriate parental consent, we will take steps to delete such information promptly.
If you believe that a child may have provided us with personal data, please contact us at [email protected].
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in technology, regulatory requirements, or our services. Changes will be effective upon publication on shorlineamphitheatre.com. We recommend checking this page regularly to stay informed about our privacy practices.
If material changes are made, we may notify users via email or prominent notice on our website, depending on the nature of the changes and applicable law.
13. Contact Us
If you have any questions about this Privacy Policy, the personal data we hold, or wish to exercise your rights under GDPR or CCPA, you may contact our Data Protection Officer at:
Email: [email protected]
We are committed to maintaining your trust and ensuring your data is handled with the highest level of care and compliance. Your privacy matters.